Customer Service Intern - Poland
About Foreigners.pl
Foreigners.pl supports individuals and businesses in navigating life in Poland by offering services such as immigration assistance and legal support. We are a dynamic and inclusive organization committed to innovation and excellence.
Who We’re Looking For
We are looking for motivated individuals with strong communication and organizational skills to join our team as customer support interns. This role is ideal for those eager to assist clients, coordinate tasks, and gain experience in customer service and administrative processes.
Why Join Us
As our client base grows, we are committed to supporting young professionals by providing real-world experience in a client-focused environment. This internship offers hands-on exposure to task tracking, interdepartmental coordination, and customer communication, making it an excellent foundation for building a successful career in client relations and support services.
Requirements:
Strong communication and organizational skills, with the ability to provide clear and professional responses to clients.
Ability to promptly respond to team messages and coordinate schedules and updates effectively.
Eagerness to learn and understand task tracking, client relations, and our service offerings.
Currently pursuing studies or seeking experience in customer support, client coordination, or related fields.
Proficiency in English (spoken and written) to handle diverse client inquiries.
Flexibility to manage part-time tasks alongside other commitments.
Familiarity with online chat tools and task management systems is a plus.
Responsibilities:
Serve as the first point of contact for clients via chat, addressing inquiries and providing clear, professional responses.
Track client tasks and coordinate effectively with the legal team to ensure accurate updates and progress.
Present unified updates to clients based on input from the legal team and internal processes.
Learn and follow established procedures for customer support and task management.
Maintain professionalism in all client interactions, reflecting our company’s values.
Respond promptly to team communications to ensure seamless coordination and client satisfaction.
Provide feedback on support processes and suggest improvements as you gain experience.